Frequently Asked Questions
Everything you need to know about your mechanical keyboard journey.
When will my group buy order ship?
Group buy items are pre-orders for products currently in production. Estimated shipping dates are listed on each product page, but please note these are subject to manufacturing delays.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement, provided they have not yet entered the fulfillment process. Please contact our support team immediately with your order number.
What is your return policy on switches and keycaps?
We accept returns on unused, unopened items within 14 days of delivery. Due to the nature of the hobby, we cannot accept returns on switches that have been soldered or keycaps that show signs of mounting.
Do you ship internationally?
Yes, we ship worldwide. Please be aware that international customers are responsible for any customs fees, duties, or VAT taxes imposed by their local government upon delivery.
My tracking number hasn't updated in several days, what should I do?
It is common for tracking to stall during transit, especially for international shipments. If there has been no movement for over 10 business days for domestic or 20 business days for international, please reach out to us.
What happens if I receive a defective PCB?
We highly recommend testing your PCB with tweezers before assembly. If you discover a defect, please contact our support team with a video of the issue for a replacement or refund.